Kisan Call Center

Preface || Concept || Operational Mechanisms || Schematic Representation || Infrastucture || Skills & Human Resources || Monitoring & Review || Documentation & Reporting

Monitoring And Review

For successful functioning of Kisan Call Centers, there is a need to monitor and review the various activities of the KCC by the Nodal Institution on regular basis. The Nodal Institution is responsible for documenting the daily activities of the Kisan Call Center at various levels on farmers’ queries and their resolution, availability of Subject Matter Specialists, call dropouts and their transfer to Level-III and response to the farmers within 72 hours. The Nodal Institution will also organize fortnightly meetings with the Heads of Departments of Response Centers for first 6 months to ensure the proper identification and placement and changes if necessary of Level-II functionaries and resolution of the queries shared with Subject Matter Specialists and their documentation. Subsequently, these meetings will be held every month in Response Centers on rotation.

The Department of Agriculture & Cooperation (DAC), Ministry of Agriculture (MOA), Govt. of India will review the functioning of all the Kisan Call Centers with the Heads of Nodal Institutions every month to start with for first six months and subsequently for every quarter in each of the Nodal Institution on rotation basis.

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